The Telecommunications Regulatory Authority (TRA) announced the adoption of the Interactive Lab within the digital participation mechanisms in the UAE community and the enhancement of the Online Service Index (OSI) in all federal government services, for the purpose of engaging the public and hearing its says and views on the development of government services, procedures and policies.
The Interactive Lab aims at providing smart tools to facilitate the participation process in a live, interactive and direct manner, and to encourage experiments and objective practices in a competitive manner that enhances creative thinking and explores the potentials for non-traditional solutions.
TRA has adopted a number of initiatives to promote e-participation, such as launching a free e-participation course on the Smart Government Virtual Academy website, aimed at activating the role of e-participation in the community and encouraging its members to participate in policy making, in order to support the OSI, which is issued by the United Nations and is part of the National Agenda indicators.